At Affinco, we strive to provide high-quality digital marketing services to our clients. However, if you are not satisfied with our services or if we fail to deliver the agreed-upon services mentioned in the contract or invoice, you may be eligible for a refund.

Refund Eligibility

You are eligible for a refund within 7 days of purchasing our services if:

  • We are unable to provide the services mentioned in the contract or invoice.
  • The results of our services are not satisfactory.

Refund Process

To initiate a refund request, please follow these steps:

  1. Contact our customer support team via email or phone.
  2. Provide your order details and explain the reason for requesting a refund.
  3. Our team will review your request and, if approved, initiate the refund process within 48 hours.

Please note that refunds will be processed using the same payment method used for the original purchase.

Exceptions

Refunds may not be applicable in certain situations, such as:

  • If the services have been partially or fully completed as per the agreed-upon terms.
  • If the client fails to provide necessary information or resources required for the successful completion of the services.

For any further questions or concerns regarding our refund policy, please contact our customer support team.